Cancellation & Refund Policy

1. Order Cancellation

You may cancel your order within 24 hours of placing it, provided the order has not yet been processed for shipping. To cancel your order, please contact our customer service team at support@houseofsbg.in with your order number.

2. Refund Policy

We offer refunds under the following conditions:

• If you received a damaged or defective product
• If you received the wrong item
• If the product is significantly different from its description

Refunds will be processed within 5-7 business days after we receive the returned item(s).

3. Return Process

To be eligible for a return, your item must be:

• In its original packaging
• Unused and in the same condition as you received it
• Accompanied by the original receipt or proof of purchase

Please contact our customer service team to initiate a return and receive return instructions.

4. Non-Refundable Items

The following items are not eligible for return or refund:

• Personalized or custom-made items
• Items marked as final sale

5. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

For any questions about our cancellation and refund policy, please contact us at support@houseofsbg.in or call us at +91 9773918414.